Contact information
🌱 Contact Green Mekong Lotus Co.
Hello from our (tiny) kitchen to yours!
Green Mekong Lotus is a passion project run by just the two of us, dedicated to bringing you the best in plant-based Asian cuisine. We handle everything from packing orders to answering emails, so please bear with us—we'll get back to you as quickly as we can!
Your support means the world to us.
🕒 The Best Way to Reach Us
Email is definitely best! It lets us help you when we're not up to our elbows in konjac flour. We check it constantly.
- Email: info@greenmekonglotus.com (For all inquiries)
- Response Time: We strive to respond to all emails within 48 hours. If you don't hear back, please check your spam folder and feel free to send a follow-up!
📬 Mailing Address (For Correspondence Only)
For your privacy and ours, we currently operate as a home-based business and do not have a public storefront. For returns or other mail, please email us first so we can provide you with the correct address and instructions. This helps us ensure we can handle your request smoothly.
Please email us before sending any mail.
📋 Before You Email, Quick Answers
You might find an instant answer here, which helps us focus on getting your orders out the door!
- "Where's my order?" → Check your order confirmation email for tracking info. Most orders ship within 1-2 business days.
- "Do you offer returns?" → Please see our Return & Refund Policy.
- "How do I use this product?" → Check the product description on its page for ideas, or stay tuned to follow us on social media for recipes!