Refund policy
Our Policy on Returns & Refunds
Because we specialize in perishable food items for your health and safety, we generally do not accept returns of products once they have been shipped.
However, our goal is your complete satisfaction. We will gladly replace or refund any item that is damaged during shipping or if we made a mistake with your order.
Damages & Order Mistakes
We take great care in packing your items, but sometimes things happen in transit. Please inspect your order immediately upon delivery.
Contact us within 48 hours of delivery at info@greenmekonglotus.com if:
- Any items are damaged from transit (e.g., broken jars, crushed boxes).
- You received the wrong item.
- Any sealed products arrive with broken safety seals, are leaking, or are bloated (which can indicate spoilage).
To help us resolve the issue quickly, please have your order number ready and provide photos of the damaged or incorrect item(s). We will evaluate the situation and work with you to find a solution, which may include a replacement, refund, or store credit.
Non-Returnable Items
For health, safety, and hygiene reasons, all sales are final on the following:
- All food and beverage products.
- Any product with a broken or compromised original seal.
- Opened products.
This policy is in place to ensure the safety and integrity of the products for all our customers.
Refunds
If a refund is issued based on our error (damage or mistake):
You will be notified via email once the refund is processed.
The refund will be applied to your original payment method.
Please allow 10 business days for the refund to process. It may then take additional time for your bank or credit card company to post the credit.
You can always contact us with any questions or concerns at info@greenmekonglotus.com. We're here to help!